Terms & Conditions

About us and acceptance

Our services and order documents

BROel may provide website and e-commerce design, hosting, branding, graphics, content, social media, video, paid advertising, SEO, software or digital-product development, training, mentoring, memberships, support and related digital services.

A service begins when we accept an order, receive any required initial payment and have the information/access reasonably required. Descriptions and examples explain intended outcomes but are not a promise that every illustrated feature is included. Scope, deliverables, milestones and assumptions should be recorded in the applicable proposal or order.

Prices, payment and tax

Prices, payment stages, renewal periods and applicable taxes will be shown at purchase or in the proposal. Unless stated otherwise, bespoke work may require a non-refundable initial payment reflecting scheduling and work begun, subject always to statutory consumer rights. Late payment may pause delivery and incur lawful recovery costs.

Recurring memberships or hosting continue for the stated billing period until cancelled under the applicable order terms. Third-party charges—such as domains, licences, advertising spend, payment fees or premium software—are excluded unless expressly included.

Customer responsibilities

• Provide accurate instructions, lawful content, access and decisions on time.
• Confirm you own or have permission to use supplied names, images, trademarks, data and other materials.
• Review work and report errors within agreed review periods.
• Keep credentials secure and maintain appropriate backups after handover.
• Comply with laws applying to your business, customers, products, marketing and regulated sector.

Dates may move where information, approvals, payment or third-party access is delayed. Material scope changes may require a revised price and timetable.

Approvals, revisions and handover

Intellectual property and portfolio use

Each party retains its pre-existing materials, know-how, tools, templates and systems. Unless the order says otherwise, rights in bespoke final deliverables transfer or are licensed to the customer only after full payment. Third-party and open-source components remain subject to their own licences. Drafts, rejected concepts and internal methods do not transfer.

We may identify completed work factually in our portfolio unless confidentiality terms or a written opt-out apply. We will not knowingly reveal confidential business information merely to display a project.

SEO, marketing, platforms and AI

We apply professional care but cannot guarantee rankings, traffic, sales, advertising approval, platform availability or commercial results. Search engines, social networks, marketplaces, advertising systems and AI discovery services are independent and change their rules and algorithms.

Where suitable, we may use assisted tools—including AI—to research, draft, analyse or accelerate work under human direction. Customer-supplied confidential or personal data should not be placed into an external tool unless authorised and appropriately protected. Final factual, regulatory and brand approval remains part of the agreed review process.

Cancellation and consumer rights

If you are a UK consumer buying at a distance, statutory cancellation rights may apply. For many service contracts the cancellation period is 14 days from contract formation. If you expressly ask us to begin during that period, you may have to pay a proportionate amount for work supplied before cancellation; the right can be lost once a service is fully performed after the required request and acknowledgement. Digital content supplied immediately has specific consent and acknowledgement rules.

Consumer rights cannot be excluded by these terms. Bespoke, personalised and business purchases may be treated differently by law. Contact us promptly if you wish to cancel; the order confirmation should explain the route relevant to that purchase.

Availability, third parties and acceptable use

Do not misuse the website, attempt unauthorised access, introduce malicious code, scrape protected areas, infringe rights, impersonate others or use BROel for unlawful, deceptive or harmful activity. We may suspend access reasonably required to protect users, systems, legal compliance or unpaid services.

Third-party services have their own terms and availability. We are not responsible for an independent provider’s outage, policy decision or change outside our reasonable control, although we will provide contracted assistance where applicable.

Liability

Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or protected consumer rights. Subject to that, we are not responsible for losses that were not reasonably foreseeable, customer-supplied errors, unauthorised changes, or failures caused by independent platforms.

For business customers, and unless a signed order states otherwise, our aggregate liability connected with a claim is limited to the fees paid for the affected service in the 12 months before the event. We do not accept liability for indirect loss, lost profit, lost opportunity or loss of data where a business customer could reasonably have maintained backups. These limitations apply only to the fullest extent permitted by law.

Ending services, disputes and law

Either party may end a service as the order allows. We may terminate for material breach not remedied after reasonable notice, insolvency, illegality or serious abuse. Accrued fees, confidentiality, intellectual property and clauses intended to survive will continue.

Please raise concerns through our Contact page so we can try to resolve them promptly. These terms are governed by the law of England and Wales. Courts with mandatory consumer jurisdiction remain available; for business customers, the courts of England and Wales have exclusive jurisdiction.